How It Works

Our Services

In Quebec, Communauto offers two distinct services: the one-way FLEX service, available only in Quebec City and Montreal, which does not require a reservation, and the round-trip reservation service, available in Quebec City, Montreal, Sherbrooke and Gatineau.

Watch our videos to know how to take a Communauto FLEX or how to reserve ans use a round-trip vehicle. For all the details, see “Using and Parking One-Way FLEX Vehicles”, or “Using Round-trip Vehicles available by reservation” in the FAQ.

Round-trip vehicles available by reservation

Station-based: Bring your Communauto back to its station.

  • Pick up the car at the station you selected and return it to the station where you picked it up at the agreed time.
  • Round-trip vehicles can be booked up to a month in advance.
  • Ideal for planned trips or when you need to make sure you have access to a vehicle at a specific time and place.

One-way FLEX without reservation

Travel from point A to B: Release your FLEX car where you want, when you want.

  • The ideal solution for spontaneous trips or when you plan to return using another transportation mode.
  • Release the car at your destination within the FLEX Zone to minimize costs and take advantage of parking in resident-only zones.
  • Feel the freedom of getting around with FLEX!

All Quebec members have access to vehicles in all cities where Communauto is present in the province.

To learn how to access cars elsewhere, see “How do I use Communauto in other provinces and countries?” in the FAQ.

Find a Car

Download the Communauto app to reserve a vehicle. 

Find vehicles in Gatineau

To get an idea of the extent of our network in Quebec, visit the Montreal, Quebec, and Sherbrooke sites.

Our Fleet

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Choose between our different types of vehicles, depending on your needs! Our fleet is mainly made up of compact hatchbacks and mid-size sedans, for example the Toyota Prius C, Kia Rio, and Toyota Corolla. In Montreal, we also have two 100% electric models: the Nissan LEAF and the Kia Niro. We also have a more spacious model available: the Toyota Prius V, perfect for your out-of-town trips.

In Quebec, our fleet is made up of 65% hybrid vehicles, and 35% gas vehicles.

When reserving round-trip vehicles, you can use the “Options” tool in the mobile app to search for a specific vehicle category or set of accessories.

All our vehicles are non-smoking.

Baby Seats

Child seats are available in certain round-trip vehicles. To find them, select “Baby s. less than 18 kg”, or “Baby s. less than 30 kg” (do not select both at the same time) in the “Options” menu under vehicle search tool on the mobile app.

Parking

Freedom from parking hassles is one of the big advantages of carsharing. There’s no need to pay for monthly parking, and it’s one more way that carsharing saves you money!

Round-trip vehicle parking

All of our round-trip vehicles have reserved parking spaces which will be waiting for you at the end of each trip.

Our vehicle stations are located, for the most part, in private or public lots. At most stations, there is a specific parking spot reserved for us, while in some, it is possible to park anywhere onsite.

Find out parking details in the Communauto app by clicking on the station name once you have selected a vehicle. Learn more >

FLEX parking

In Quebec City and Montreal, FLEX vehicles can be released within the FLEX Zone where “Excepté véhicules munis d’un permis” signs are displayed, provided there are no additional parking restrictions in place.

Be sure to check all parking signs before you release the vehicle.
Keep in mind that you are not allowed to release a vehicle in a zone with temporary parking restrictions, even if parking is permitted at the time of your return.
FLEX cars can also be released on other streets where there are no restrictions within the FLEX Zone as well as in “FLEX Drop-off Points”.
To learn all the details about where you can or cannot park inside the FLEX Zone consult our FLEX parking guides:

Gas

The cost of gas is always included in our rates.

For your convenience, credit cards are provided in vehicles for refuelling. For instructions on how to use the cards, see “Fuelling, collisions, and other trip-related questions” in the FAQ.

We ask that you return the vehicles with at least a quarter tank of gas. This is a rule of courtesy toward other members.

Insurance

Communauto vehicles are covered by insurance, including collision and third-party liability. You can drive with peace of mind! When you apply, all you have to do is choose a Damage Protection Plan option which will determine the maximum damage fee you will have to pay in the event of collision or damage to a vehicle, namely: $ 0, $300, or $600 per event (responsible or not). Learn more >

See Insurance and Damage Protection in the FAQ for full details.

Eligibility Requirements

To be eligible to join, you must:

  • Be at least 19 years of age (unless joining under a family membership)
  • Have a valid and unexpired Class 5 or 5 Probationary license
  • Have a relatively clean driving record
  • Have a good credit record

Within a minimum of the last three years, you must:

  • Have no major or criminal driving convictions
  • Have no violations relating to impaired driving

You can order your driving record and claims history online, in person, or by mail, from the SAAQ and the Groupement des assureurs automobiles at no cost. See order my driving records.

You have one month, following your registration, to provide us with these two documents.

See Eligibility Criteria in the FAQ for full details, or what to do if your driver’s licence has been issued in another province or country.

Application timeline

Please allow four business days for us to process your application.

As soon as you receive the email confirming approval of your application, you can start using the service without delay.